FAQs


Products

Are your glazes safe?

Of course! Our mission is to make truly functional ceramics in a sustainable process, so all of our glazes are lead free and are developed in house, following best practices for environmental and personal safety. We do extensive testing on any new glaze to make sure it conforms to industry standards on durability and quality. All our glazes are food safe and made to last for years of daily use.

Do you take custom order requests?

At the moment, we do not take any custom orders, but we do take wholesale requests for larger volumes of work we currently make. Wholesale orders typically take about 9-12 weeks. Send us a message if you're interested in finding out more about our wholesale process!

Where can I buy your products in person?

At the moment we are currently only selling online, but we are always looking for opportunities to work with small businesses.

Do you offer any wholesale inventory?

We do! Some of our inventory is available for wholesale. Depending on the volume you want to purchase, we can either custom make products for your store, or you can purchase from our regular inventory. Contact us to get started setting up a wholesale account.

Shipping

How long will it take to get my order?

All our products are ready to ship. Orders are processed in 3-5 business days, so they typically arrive in about a week. For free shipping, we ship either USPS First Class or Priority Mail, depending on the package size. Express Mail can be selected for an additional charge.

Do you ship internationally?

Yes! International shipping rates will vary depending on your location. We ship USPS Priority Mail International.

Payment

What types of payment do you accept?

We only accept payment through credit cards. All major credit cards, and you can also choose to pay through PayPal. No checks, cash, or money orders accepted.